www.TeddyAvenue.com
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To return merchandise you MUST email us first at cservice@TeddyAvenue.com to receive a return authorization number

 

Teddy Avenue offers a 15 day return or exchange period for any item(s) purchased from us.  To expedite your request, please complete the form below:

 

About Returns:

How to return something to us:
Please follow the instructions below :

1. Please print and enclose this form inside the box with your return.

2. Ensure that the item(s) being returned are in perfect condition with all tags properly affixed. Items not fitting this description may not be returnable.

3. Upon your customs declaration, please indicate a value of $1.00 (ONE DOLLAR) only. Valuing your parcel at more than $1 will result in handling fees.

4. Please send your package to us ONLY via insured* and prepaid Air Mail (Postal) Service. *(For your protection and to ensure prompt delivery).
UPS Ground shipments will not be accepted.

 

 

(Select and print the form below)

* required fields

Name *

Email Address *

Order ID (from receipt) *

Item Code Number (from receipt) *

Authorization Number  *

 Item(s) being returned *

 

 

 

Is this an Exchange?

How to make an Exchange:

 

 

To make an Exchange you MUST email us first at cservice@TeddyAvenue.com to receive a return authorization number

 

1. Complete this form, and send us your return.

2. Then, simply complete an Order for the new items you would like. Our systems will match your Exchange Request with your replacement Order.

  I would like to make an Exchange. Please hold my new order until this return is received at Teddy Avenue

Reason for Return *

Comments


For cash/check orders, an in-house credit will be applied. For credit card orders, a credit will be issued to the credit card the original charge was applied to. Please allow 2 billing cycles for the credit to appear on your statement.

Reminder: Shipping, gift wrapping, and administration fees are non-refundable. Reimbursement of taxes is the responsibility of the customer. A 3.75% credit card fee will be deducted on the refund.

 

(Please print and cut out your return label (below) and tape it securely to the outside of your package).

 

Teddy Avenue 

PO BOX 291

75 Queen Street

Niagara on the lake ON L0S 1J0

CANADA